Insurance Commercial Motor Vehicle

Finding your way through this document Welcome ................................................................................................................ 1 Who is the insurer? .................................................................................................................1 About your insurance policy .....................................................................................................1 Cooling off period ...................................................................................................................2 Privacy statement ...................................................................................................................2 General Insurance Code of Practice...........................................................................................4 Updating information ..............................................................................................................4 Financial Claims Scheme ..........................................................................................................5 Complaints resolution ..............................................................................................................5 Information about the cost of this insurance .............................................................................7 Information about excesses payable .........................................................................................8 No Claim Discount/Rating (Comprehensive cover only) ...............................................................9 Your Duty of Disclosure .........................................................................................................11 Paying your premiums ...........................................................................................................11 How the Goods and Services Tax (GST) affects this insurance ....................................................12 Interested parties ..................................................................................................................12 Cancelling your policy ............................................................................................................13 Your responsibilities ...............................................................................................................13 Your cover ............................................................................................................ 15 Cover options .......................................................................................................................15 Part A – Loss or damage to your insured vehicle ......................................................................16 Additional covers ..................................................................................................................22 How we settle a claim under Part A ........................................................................................26 Part B – Legal liability.............................................................................................................29 How we settle a claim under Part B ........................................................................................35 Optional covers for comprehensive cover ................................................................................36 Application of excess ........................................................................................... 38 Types of excesses ..................................................................................................................38 Application of excess involving trailer and towing vehicle .........................................................40 General exclusions ............................................................................................... 41 Making a claim .................................................................................................... 44 Fraudulent claims ..................................................................................................................45 Some other circumstances affecting claims..............................................................................45 Claim payment examples .......................................................................................................46 Definitions............................................................................................................ 51

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