ford Car Insurance Guide
Important Numbers
Customer Services 0333 234 9976
Claims 0333 777 7324
Renewals 0333 234 9976
Helplines
Roadside emergency (following an Insured Incident) 0800 049 5982
Glass Repair Helpline (open 24 hours a day) 0158 294 8615
Please note, if you are trying to contact the Claims Department outside of opening hours you will be redirected to a
contracted third party recovery service who will begin the claim procedure for you.
Your Policy
Ford Insure contracts are arranged, administered and provided by EUI, part of the Admiral Group. This booklet
describes your contract of private car insurance. Please read it carefully along with your current Policy Schedule
and current Certificate of Motor Insurance. We recommend you keep your Motor Proposal Confirmation for
your records. This is important as the agreement to insure you is based on this information.
Claims Customer Services Renewals
Weekdays 8am - 9pm 8:30am – 7:30pm 8:30am – 7:30pm
Saturday 9am - 5pm 9am - 4pm 9am - 4pm
Sunday 10am - 4pm 10am - 4pm 10am - 4pm
Bank Holidays 10am - 4pm 10am - 4pm 10am - 4pm
We hope you are happy with your policy. However, if it does not meet with your requirements, subject to you not
making a claim, please contact us within 14 days of your welcome letter or email. A charge will be made to cover
the costs of setting up your policy. Changes to your policy or cancellation will incur administration charges that are
payable to EUI Limited for the cost of arranging and handling your policy. Details of these charges are given in ‘Your
Agreement with EUI Limited’, available online and included with your documents issued at inception and renewal
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