Your car insurance policy booklet








Check whether anyone’s been injured. > Check whether there’s any damage to property. > Call the emergency services if needed. Report it Let the police know as soon as you can if: > Anyone’s injured. > Anything’s been stolen. > The other driver fails to stop. > There’s no other driver involved, but there has been any damage to property. > Your car is causing a traffic jam. > You have any concerns about your safety or the safety of others. Swap details Try to talk to the other driver or drivers where possible, so long as it’s safe to do so. Share your: > Contact details. > Insurance information. > Car make and model and registration number. If there are witnesses, try to get their details too. Take notes and pictures Record as much detail as you can as soon as you reasonably can. For example: > Take pictures on your phone. > Make a drawing of the scene. > Make notes of key details, such as your location. > Make notes about how the accident happened. This information will help us to assess any claim. Don’t negotiate It’s up to us, or the police, to decide the cause of any incident. So never do any of the following – we’ll do this for you. > Admit responsibility, even if you think it may have been your fault. > Negotiate with the other driver. > Offer to pay for any damage. Get in touch with us by calling 0345 246 8539 Let us know what’s happened as soon as you can, even if you don’t intend to claim for damage to your car. We’ll let you know what to do. Please also tell us if anything’s been stolen.

 

 






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