insurance car Your responsibilities
Contents
Introduction 3
Welcome to Suncorp Car Insurance 3
Your responsibilities 5
About your premium 6
Paying your premium 6
When you need to contact us 7
About your cover 8
About your car 8
Levels of cover 8
Comprehensive, Comprehensive Extras and Comprehensive Advantages cover 9
Fire, Theft & Third Party Property Damage cover 10
Third Party Property Damage cover 11
Additional features 12
Additional covers 18
Optional covers 20
Your Rewards 24
General exclusions 25
Claims 29
Making a claim 29
How to establish your loss 31
Your excess 31
How we settle your claim 32
If your car is damaged 33
Choice of repairer 33
When we authorise repairs to your car we will (including parts policy) 34
If your car has been stolen 35
If your car is a total loss 35
Hire car conditions 36
After we pay your claim 37
Other Important Information 38
What happens with cancellations? 38
General Insurance Code of Practice 38
Motor Car Insurance and Repair Industry Code of Conduct 38
Words with special meanings 39
How we will deal with a complaint 42
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